Terms & Conditions

ORDER

Order confirmation
Your order will be checked and processed as soon as it is received. Delays may occur over a weekend or bank holiday. We will check all your order details and contact you about payment if necessary. We understand that by placing an order you are accepting the following terms and conditions.

Order payment
Your order will not be released for delivery until payment has been processed or Credit Terms have been agreed.
Cards accepted include: Visa, Mastercard
We accept Prepayment by cheque against Proforma Invoice.
Strict 30 Day Accounts
BACS/Bank Transfer: Please call 0845 225 4332 or email info@bigstuff.org.uk for bank details
30 Day Accounts may be opened for any regular customer by arrangement and requires two references from current suppliers to your organisation. To apply for an account telephone sales: 0845 225 4332 or email: info@bigstuff.org.uk

Prices
All prices quoted exclude VAT and delivery.

Customer Details
Your customer details will not be passed on to any other party at any other time. We may however like to contact you, to keep you informed of new developments within our company, new products and ideas. If you really do not want this service please contact us now or in the future on: deleteme@bigstuff.org.uk. On receipt of your request your name will be withdrawn from our marketing list.

Security
We will not allow any other party access to your information at any point in time.
All credit card information is mechanically destroyed after use.

Accounts
We are happy to set up 30 day accounts for clients wishing to use our services regularly. We would need to see at least 2 credit references from suppliers prior to giving you an account.
To set up an account email us: sales@bigstuff.org.uk or call us on 0845 225 4332

DELIVERY

Delivery
We aim to deliver our products to you within 48hrs. This depends on workflow when the order is placed, the size of order and availability of materials at time of order. A turnround time will be quoted at the time the order is placed. We aim to our meet clients' deadlines 100% of the time and we do our upmost to fulfil that target. If we envisage any problems with the delivery time we will contact you immediately on receiving your order.

Working Days
Working days are Monday, to Friday unless otherwise arranged. These days are also the delivery days. Please note that we can only outline our intentions to provide a reasonably accurate delivery service. We are however in the hands of our preferred carrier or delivery service provider. Every effort is always made to be as efficient as possible. We have very few problems. Special Delivery requirements for Pre 10.30am, Saturday, or dedicated courier available on request

Delivery Areas
Our delivery service is available throughout the UK and Northern Ireland. Delivery times vary depending on location.We endeavour to fulfil all deliveries within 48hrs unless otherwise stated when placing order.

Delivery Expectations
Please note we expect the recipient to be able to receive and sign for the delivery. In the event of someone not at home a "while you were out" card will be left stating the date and time of attempted delivery. The card will have a local contact telephone number for the recipient to call to arrange another delivery. We do not control this situation.

Delivery Address
We offer a professional delivery service. To achieve our greatest efficiency we require concise addressing details. It is most important for every order to contain the formal name of the recipient and a contact phone number for that person, house or unit number, street name, town or city, county, Postcode.
We cannot be responsible for problems, which occur as a result of incorrect or invalid information given.

RETURNS/COMPLAINTS

Damaged Goods
In the unlikely events of goods being received, which appear obviously, damaged in transit, especially where the packaging may be crushed. The recipient should either not accept the parcel or to sign for it as "Damaged, unchecked" or "Damaged, unexamined". If this situation does occur. Please contact us immediately be telephoning us on 0845 225 4332.

Complaints Procedures
We pride ourselves on receiving a minimal level of complaints in relation to the volume of orders we handle day to day. It is very important to us to offer a full and integrated service. This involves a strong and determined effort to deal with any complaints as soon as possible.
When contacting us with a complaint please ensure you state the following:
Company Name and Recipient.
Your order number.
Delivery date.
A brief outline of the problem.

We will contact you by return, as soon as the relevant information is at hand. We can sometimes experience delays, whilst waiting for information from wherever necessary. It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved as soon as possible with our mutual agreement.

PRIVACY

Spam
In accordance with the Privacy & Electronic Communications Act - we do not send random marketing emails to personal email addresses (spam). We may contact you regarding your enquiry within 12 months of your initial contact.

Cookies
We do not use cookies.

Data Protection Act
We conform with the requirements of the Data Protection Act, 1998.