But what are those expectations? They could be different for everyone so we’ve jotted down what we feel you should expect from us.
And if you’ve any questions just give us a call on 0845 225 4332 or drop us a line at info@bigstuff.org.uk We’ll be happy to talk anything through.
Your order will be checked and processed as soon as we get it. But if this is a weekend or it’s a bank holiday (or in the middle of the night) and we’re not in the office, things could take longer and we’ll do it as soon as we can. We’ll check all your order details and contact you about payment if necessary. By placing an order with us we take it that you have read our terms and conditions and are happy to accept them.
We won’t sent your order until payments been made or we’ve agreed credit terms with you. And these are some of the ways you can pay:
To apply for an account, call us on 0845 225 4332 or email: info@bigstuff.org.uk
All of our prices exclude VAT and delivery.
We promise not to send your details on to anyone else. But we might send you updates every now and then to tell you our news and about our new products and ideas. If you really don’t want this service email us at: info@bigstuff.org.uk with the subject line: ‘DELETE ME’ and we’ll take you off our mailing list.
Read more about our Privacy Policy.
We won’t allow anyone outside BigStuff to access to your information at any time. All credit card information is mechanically destroyed after it’s used.
We’re happy to set up 30 day payment accounts for regular clients. But we’ll need to see at least two credit references from suppliers who say you’re good payers before we open the account. To set up an account email us: info@bigstuff.org.uk or call us on 0845 225 4332.
We don’t like to hang around here. We aim to send all orders out within 48 hours of them being received (allowing for weekends and bank holidays). But this does depend on the size of the order, the complexity, if all the materials are available and what else we have already booked in.
But we will give you an expected turnaround time when you place your order. And if there’s a deadline we will do everything we possibly can to meet it.
But if think there might be a problem we’re be right upfront about it, giving you the chance to think about things and even go somewhere else. And if a problem comes up while we’re printing or preparing the job, we’ll let you know straight away, if there’s any chance it will affect the turnaround time.
Unless you pick up the products from our workshop or office we’ll send them using a delivery company. And although we choose them very carefully (and change to a new supplier if they’re not up to scratch), once the product leaves our door, we are at their mercy and cannot control what they do…although we do track and check and hassle if we need to.
We’re pleased however, that we’ve rarely had a problem.
We work Monday to Friday unless we’ve made a special arrangement. These are also the days we normally deliver or arrangement deliveries.
Special delivery can be arranged (for before 10.30am on Saturday or with a dedicated courier) but these aren’t standard and could cost more.
Our delivery service is available throughout the UK and Northern Ireland. Delivery times vary depending where you are. We try to deliver within 48 hours of you placing the order…unless it covers a weekend, bank holidays or we can’t do it for another reason, like we’re already fully booked or we need to bring in new materials. But if this going to happen, we’ll tell you this when you order.
To be sure your new product gets to the right person we expect someone to sign for the delivery. If no one’s there, the delivery service will leave a ‘while you were out’ card and tell you when they came and tried to deliver your BigStuff.
The card will have a local contact number for you to call to rearrange.
We have no control over when this can be done.
To make sure your BigStuff gets delivered to the right place, we need a full address which can give us pinpoint accuracy.
We need:
We also need a contact telephone number.
If we don’t have all this information, we can’t be sure it will reach you and we can’t take responsibility for it if it doesn’t.
Every piece of BigStuff is in tiptop condition when it leaves here. But sometimes (although not often) it can be damaged in transit. If your BigStuff is obviously damaged while it’s travelling (especially if you can see it’s crushed), please don’t accept the parcel and sign it for it as ‘damaged, unchecked’ or ‘damaged unexamined’.
And then call us straight away on 0845 225 4332 and we’ll do our best to sort it out.
We always take photos of all BigStuff before it leaves the workshop so we can prove it was in great condition before it left.
If you use BigStuff and bend or break it or install it in the wrong way, you don’t qualify for a new one. But do get it in touch if you do something not quite right, and we’ll try to help to sort it out.
We’re very proud to say that we get very few complaints. But we know – no matter how hard you try – every now and then, something can go wrong.
If you have a complaint we will deal with it quickly and fairly.
If you aren’t happy with the service you’ve had please send us:
We will contact you straight away with all the info we have from our side so we can talk it through and sort things out.
